Dedicated human agents from our offshore hubs in India. AI-enabled tracking, real-time visibility, and rigorous quality monitoring-so you get the cost efficiency of outsourcing without sacrificing control or visibility.
All our human resources are delivered through our offshore outsourced model, based in India. You get world-class talent at a fraction of onshore costs-with full transparency and control.
Fluent English-speaking professionals trained in your brand voice, products, and protocols. No shared queues-agents are assigned to your account exclusively.
Real-time dashboards for handle time, resolution rate, CSAT, and queue depth. AI-powered insights surface trends, anomalies, and coaching opportunities-so you always know how your team is performing.
Rigorous QA: call/chat sampling, scorecards, and calibration sessions. We ensure every interaction meets your standards before it reaches your customers.
You're not flying blind. Our platform gives you the same visibility you'd expect from an in-house team-powered by AI to surface what matters.
Live tickets, average handle time, first-contact resolution, and CSAT-all in one view. Drill down by agent, channel, or time period.
Anomaly detection, sentiment trends, and coaching recommendations. AI flags when performance dips or patterns emerge so you can act before customers complain.
Searchable transcripts and call recordings. AI summaries for long conversations. Review any interaction for quality or training.
Automated alerts when SLAs are at risk or queues are backing up. Never miss a breach-AI monitors 24/7.
Our operational hubs in India deliver the best of both worlds: cost efficiency and quality.
Non-IT from $850/month, IT from $1,500/month. Get dedicated human talent at a fraction of onshore costs-without sacrificing quality.
Highly educated, fluent English-speaking professionals. Accent neutralization and cultural context coaching ensure seamless experience for global customers.
Time zone advantage for US, UK, and EU customers. Night shifts and weekends covered without premium pay.
Simple, transparent pricing. No hidden fees, no long-term lock-ins.
Customer support, back-office, compliance, admin, content moderation, data entry
Developers, QA engineers, DevOps, R&D, data science, system administration
Both include: AI-enabled tracking, quality monitoring, brand alignment, and full integration support. Pricing varies by experience-use the calculator below to estimate your exact cost.
See exactly how much you save by switching from in-house staffing to our managed offshore model. Non-IT starting at $850/mo, IT starting at $1,500/mo-pricing adjusts with experience.
*Comparison assumes in-house US/UK salaries. Ops by Astrosia delivers equivalent offshore talent at a fraction of the cost.
Dedicated offshore agents. AI-enabled visibility. Full control. Non-IT from $850/mo, IT from $1,500/mo.
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