Solution

Omnichannel Chat
Support at Scale

AI answers 80% of routine FAQs instantly across Website, WhatsApp, and Social Media. Seamless handoff to human agents when customers need empathy or complex resolution.

How Omnichannel Chat Works

One unified customer view. One AI brain. One handoff protocol. Your customers get instant answers wherever they reach out.

Single Inbox, All Channels

Website chat, WhatsApp, Messenger, and social DMs flow into one dashboard. No more tab-switching or lost context—every conversation is visible in real time.

AI First-Line Resolution

Trained on your docs, FAQs, and brand voice, our AI handles order status, refunds, account questions, and basic support—with human escalation when needed.

Context-Preserving Handoff

When AI can't resolve, the full transcript and customer history transfer to a live agent instantly. No "Please repeat your issue."

Channels We Support

Website & App Chat

Embeddable widget, Intercom/Zendesk integration, or custom API. Works with your existing stack.

WhatsApp Business

Native WhatsApp API support for global customers. Rich media, quick replies, and business verification.

Social Media

Messenger, Instagram DMs, Twitter/X. Unified inbox with sentiment and priority routing.

Email & Ticket Systems

Sync with Zendesk, Salesforce, Freshdesk. AI drafts replies; humans approve and send.

Key Outcomes

80% AI Resolution

Most routine queries resolved by AI in under 30 seconds. Agents focus on high-value interactions.

80%

No Repeated Context

70% of customers demand instant context. Our system passes the full thread to humans.

+15–25% Revenue Lift

Hybrid teams turn support into sales. AI handles noise; humans upsell and retain.

Ready for Omnichannel?

Deploy AI-powered chat across all your customer touchpoints. Book a custom demo.

Book Your Demo