Terms of Service | Ops by Astrosia

1. Agreement to Terms

By accessing or using the Ops by Astrosia website (ops.astrosia.com) or our services, you agree to be bound by these Terms of Service. If you do not agree, do not use our website or services.

2. Description of Services

Ops by Astrosia, operated by Astrosia Technologies LLP, provides managed operations services including AI-powered omnichannel chat support, intelligent voice IVR, back-office automation, and data annotation. Specific services are governed by separate service agreements entered into with clients.

3. Use of the Website

You agree to use our website only for lawful purposes. You shall not:

Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Transmit malware, spam, or unauthorized content
Attempt to gain unauthorized access to our systems or networks
Use the website in any way that could harm, disable, or overburden our infrastructure

4. Intellectual Property

All content on this website—including text, graphics, logos, and software—is owned by Astrosia Technologies LLP or its licensors. You may not copy, modify, distribute, or create derivative works without our prior written consent.

5. Privacy

Your use of our website and services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described therein.

6. Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.

7. Limitation of Liability

To the maximum extent permitted by law, Astrosia Technologies LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount paid by you, if any, for the services in the twelve months preceding the claim.

8. Indemnification

You agree to indemnify and hold harmless Astrosia Technologies LLP, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses arising from your violation of these terms or your use of the services.

9. Governing Law

These terms shall be governed by the laws of the jurisdiction in which Astrosia Technologies LLP is registered, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

10. Changes

We may modify these terms at any time. We will notify users of material changes by posting the updated terms on this page with a new "Last updated" date. Your continued use after changes constitutes acceptance.

11. Contact

For questions about these Terms of Service, contact us at hello@astrosia.com or +1-415-417-1659.